Frequently Asked Questions

What is self storage?

Self storage is a service offering flexible, do it yourself storage for personal and commercial customers. We provide clean, dry, secure storage units. You put your own padlock on the door and you keep the key ensuring that only you have access to your goods.

What can I store?

You can store almost anything, any size, from archive boxes to aquariums, computers to Christmas decorations, sofas to skis, a few items or whole house contents - as long as it's not flammable, hazardous, perishable or illegal.

How much does it cost to store my things with you?

The cost of storing your goods will depend on how much space you will need. Prices start from just £10 per week incl VAT. We suggest that you contact our friendly, helpful staff to determine the optimum size storage unit for your requirements.

How much space do I need?

We have a range of storage options and sizes available. Our inside units range from 25 to 100 square feet and our shipping containers from 56 to 160 sqft (subject to availability). We can advise approx. 35-50 sqft for a one bed flat, 75-100 sqft for two bed house, 100-150 sqft for three bed house and 150-200 sqft for four bed house but the best way to figure out what size you require is by popping to our site and having a look. Our friendly, helpful staff can advise you on how to pack your items to take full advantage of the height of the storage unit.

What is the smallest unit you have available?

Our smallest units are £10 per week incl VAT, 25 sq. feet and roughly 5’ x 5’ depending on where your unit is located in our building.

Can I transfer to another unit if I have too little or too much space?

You are welcome to move to another size unit at any time to suit your storage requirements. Transfers are subject to availability.

What is included in the price - are there any hidden extras?

Load n Lock prices include your storage charge, rates, service charges, utility bills, security and maintenance costs. You will need a padlock to secure your unit. Goods must be insured by you and we can recommend insurastore.

Where can I find Load n Lock?

Look on our website to find maps, telephone numbers and email addresses.

When can I access my storage unit?

You can access your storage unit free of charge during opening hours, or opt for a key fob that gives you access 7 days a week 8am-9pm this does require two extra proofs of address and a £10 one off charge.

What are your Office opening hours?

Mon-Tues: 09:00 to 17:00 Wed: 9:00 to 14:00 Thurs-Fri: 9:00 to 17:00 Sat: 9:00 to 12:00

How secure is the storage?

At Load n Lock Storage we have extensive security features including: - 24 hour CCTV located both inside and outside the main building monitoring all entrances & exits. - A sophisticated alarm system with trip wires surrounding the perimeter - Key fob access for all doors and gates - Random security patrols after office hours.

Can anyone else gain access to my storage unit?

Only those people authorised by you, and to whom you have given your padlock key, can gain entry to the storage unit.

How can I ensure that my goods remain in good condition?

Our expert staff will be pleased to advise you on the best way to store your items. We sell a range of packaging materials at very competitive prices.

How soon can I move in?

You can move in today. A member of our staff will fill in our simple storage agreement with you, (this takes approximately 10 minutes) and then you can move your goods in straight away.

How do I get my goods to you?

You can bring your goods in your own vehicle. We have ample car parking and large loading and unloading areas. We can recommend local van hire removal companies to help with your transportation.

How do I get my goods from the vehicle to the storage unit?

There are a number of different size trolleys and pallet trucks available free of charge for customer use.

How can I pay for my storage?

We offer a number of payment options including standing order, debit and credit card, cash.
First payment is to be paid on credit/debit card.

What do I do if I have a problem?

A trained member of staff will always be on hand during reception opening hours. In case of emergency outside of office hours all businesses on our trading estate are able to put you in contact with someone who will be able to help. As a last resort if all businesses are closed and you need to speak to someone immediately we have an out of hours number that is on all of our contracts.

How long can I hire the storage unit?

You are welcome to stay for as long as you wish, subject to the minimum hire period.

What is the minimum hire period?

Our minimum storage period is one month.

Do I have to give you notice to leave?

We only require seven days' notice of your intention to vacate your unit. Notice must be given in writing.

Do I have to sign a lease?

You will be required to sign a straightforward storage license agreement prior to moving into your unit. The contract takes approximately ten minutes to complete.

Do you reserve units?

We do not reserve units and all units are subject to availability on the day you require storage.

Do I pay weekly or monthly?

We invoice customers on a monthly basis payable in advance.

Are the storage units heated?

Our units are not heated. However, we do find that the temperature within our facilities remains fairly constant.