FAQ

Below are some of our most frequently asked questions.

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If you cannot find the answer you are looking for please call us on 01935 444 640.

Self storage is a service offering flexible, do it yourself storage for personal and commercial customers. We provide clean, dry, secure storage units. You put your own padlock on the door and you keep the key ensuring that only you have access to your goods.

You can store almost anything, any size, from archive boxes to aquariums, computers to Christmas decorations, sofas to skis, a few items or whole house contents – as long as it’s not flammable, hazardous, perishable or illegal.

The cost of storing your goods will depend on how much space you will need. Prices start from just £10 per week incl VAT. We suggest that you contact our friendly, helpful staff to determine the optimum size storage unit for your requirements.

We have a range of storage options and sizes available. Our inside units range from 25 to 100 square feet and our shipping containers from 80 to 160 sqft (subject to availability). We can advise approx. 35-50 sqft for a one bed flat, 75-100 sqft for two bed house, 100-150 sqft for three bed house and 150-200 sqft for four bed house but the best way to figure out what size you require is by popping to our site and having a look. Our friendly, helpful staff can advise you on how to pack your items to take full advantage of the height of the storage unit.

Our smallest units are £10 per week incl VAT, 25 sq. feet and roughly 5’ x 5’ depending on where your unit is located in our building.

You are welcome to move to another size unit at any time to suit your storage requirements. Transfers are subject to availability.

Load n Lock prices include your storage charge, rates, service charges, utility bills, security and maintenance costs. You will need a padlock to secure your unit. Goods must be insured by you and we can recommend insurastore.

Look on our website to find maps, telephone numbers and email addresses.

You can access your storage unit free of charge during opening hours, or opt for a key fob that gives you access 7 days a week 8am-9pm this does require two extra proofs of address and a £20.00 one off charge.

Monday to Friday 09.00 to 16.00 Sat 09.00 to 12.30 

At Load n Lock Storage we have extensive security features including: – 24 hour CCTV located both inside and outside the main building monitoring all entrances & exits. – A sophisticated alarm system with trip wires surrounding the perimeter – Key fob access for all doors and gates – Random security patrols after office hours.

Only those people authorised by you, and to whom you have given your padlock key, can gain entry to the storage unit.

Preparation Before Storing:

  • Clean outdoor equipment and cover the floor of the storage unit with a dust sheet to protect against dirt and spills.
  • Do not store items containing oil or fuel, such as lawnmowers, to avoid the risk of spills and fumes. Any spillages will need to be cleaned before vacating the unit.

Packing Items for Storage:

  • Use mattress and sofa covers to protect these items from dust and dirt.
  • Cover beds and furniture with furniture wraps to maintain their condition.
  • Avoid using plastic rubbish bags, as they can tear and trap mildew due to poor ventilation.
  • Empty washing machine pipes of water and cover the ends with a bag to prevent condensation in the unit.
  • Store curtains and fabrics in cardboard wardrobe boxes to allow them to breathe.

Storing and Organising Items:

  • Store boxes an inch away from the walls of the unit to allow for air circulation.
  • If stacking boxes, place the heaviest items at the bottom, and clearly mark fragile boxes.
  • Keep a step stool in your unit to easily access items stored higher up.

Maintaining Your Unit:

  • If your unit is outdoors, lubricate the padlock regularly to ensure easy access.

You can move in today. A member of our staff will fill in our simple storage agreement with you, (this takes approximately 10 minutes) and then you can move your goods in straight away.

You can bring your goods in your own vehicle. We have ample car parking and large loading and unloading areas. We can recommend local van hire removal companies to help with your transportation.

There are a number of different size trolleys and pallet trucks available free of charge for customer use.

We offer a number of payment options including standing order, debit and credit card, cash.

First payment is to be paid on credit/debit card.

Our units are not heated. However, we do find that the temperature within our facilities remains fairly constant.

We invoice customers on a monthly basis payable in advance.

A trained member of staff will always be on hand during reception opening hours. In case of emergency outside of office hours all businesses on our trading estate are able to put you in contact with someone who will be able to help. As a last resort if all businesses are closed and you need to speak to someone immediately we have an out of hours number that is on all of our contracts.

You are welcome to stay for as long as you wish, subject to the minimum hire period.

Our minimum storage period is one month.

We only require seven days’ notice of your intention to vacate your unit. Notice must be given in writing.

You will be required to sign a straightforward storage license agreement prior to moving into your unit. The contract takes approximately ten minutes to complete.

We do not reserve units and all units are subject to availability on the day you require storage.

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Please note that any personally identifiable information entered on this form is used for the sole purpose of contacting you in order to respond to your enquiry. No data is stored, used for marketing purposes or given to a third party.

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